Cancellation & Refund Policy
Comprehensive information about flight cancellations, changes, and refund procedures for bookings made through Travelling Fares.
24-Hour Policy
DOT-compliant grace period
Flexible Changes
Date and time modifications
Refund Processing
7-30 business days
Table of Contents
1Policy Overview
This Cancellation and Refund Policy governs all flight bookings made through Travelling Fares, operated by Travelling Fares, based in the United States.
Important Understanding
As an authorized travel agent, Travelling Fares facilitates bookings between you and airlines. Cancellation and refund policies are primarily determined by the airline's fare rules for your specific ticket. We process cancellations and refunds in accordance with these rules and applicable Department of Transportation (DOT) regulations.
Flight Data Technology
Our flight search and booking services are powered by the Duffel API. Cancellation requests and fare rules are retrieved through this technology platform. While we use Duffel to access airline inventory and booking capabilities, final cancellation and refund decisions are subject to each airline's specific policies and fare conditions.
Two Types of Fees Apply
When you cancel or change a booking, two types of fees may apply: (1) Airline fees and penalties as determined by your fare rules, and (2) Travelling Fares service fees for processing your request. Both are detailed in this policy.
224-Hour Cancellation Policy (DOT Regulation)
In accordance with U.S. Department of Transportation (DOT) regulations, you have the right to cancel your flight booking within 24 hours of purchase for a full refund, provided:
Requirements for 24-Hour Cancellation
- • Booking was made at least 7 days before departure
- • Cancellation request is made within 24 hours of booking
- • Flight is to, from, or within the United States
- • Original booking was made through Travelling Fares
Refund for 24-Hour Cancellation
- • Full ticket price refunded
- • All taxes and fees refunded
- • Travelling Fares service fee refunded
- • Refund processed within 7 business days
How to Cancel Within 24 Hours
To exercise your 24-hour cancellation right, contact us immediately by phone at +1 (855) 755-6666 or email support@travellingfares.com. Please have your booking reference number ready. We will process your cancellation and initiate the refund promptly.
3Fare Types & Flexibility
Airlines offer different fare types with varying levels of flexibility. Your cancellation and change options depend on the fare type you purchased:
Fully Refundable Fares
Premium tickets offering maximum flexibility. Cancel anytime for a full refund without airline penalties.
Flexible/Semi-Flexible Fares
Mid-range tickets allowing changes and cancellations with moderate fees. Often provide airline credit for future travel.
Non-Refundable/Basic Economy Fares
Lowest-priced tickets with significant restrictions. May not be eligible for refunds or may incur substantial penalties.
Check Your Fare Rules
Your specific fare rules are displayed during booking and included in your confirmation email. We recommend reviewing these rules carefully before purchasing. If you have questions about your fare type, contact us before booking.
4Cancellation Fees
When you cancel a booking (after the 24-hour grace period), the following fees may apply:
| Fee Type | Amount | Notes |
|---|---|---|
| Airline Cancellation Penalty | Varies by fare type | $0 - Full ticket value; determined by airline fare rules |
| Travelling Fares Processing Fee | $75.00 per ticket | Non-refundable; covers cancellation processing services |
| Original Service Fee | As charged at booking | Non-refundable; services already rendered |
Non-Refundable Tickets
For non-refundable tickets, you may still cancel and receive an airline credit (minus applicable fees) for future travel, depending on airline policy. This credit typically must be used within 12 months of the original booking date and may have restrictions on use.
5Change & Modification Fees
If you need to change your flight date, time, or destination, the following fees apply:
| Change Type | Travelling Fares Fee | Additional Costs |
|---|---|---|
| Date/Time Change | $50.00 per ticket | + Airline change fee + fare difference |
| Route/Destination Change | $50.00 per ticket | + Airline change fee + fare difference |
| Name Correction (minor) | $50.00 per ticket | + Airline fee (if permitted) |
| Same-Day Changes | $75.00 per ticket | + Airline fees + fare difference |
Fare Difference
If your new flight has a higher fare than your original booking, you must pay the fare difference. If the new fare is lower, refunds of the difference depend on airline policy - most airlines do not refund the difference on changes.
6How to Cancel or Change
You can request a cancellation or change through the following methods:
By Phone (Fastest)
Call us at +1 (855) 755-6666 (24/7 support available).
Have your booking reference ready for faster service.
By Email
Email support@travellingfares.com with your booking details.
Response within 24 hours during business days.
7Refund Process & Timeline
Once your cancellation is processed, refunds are issued according to the following timeline:
| Payment Method | Refund Timeline |
|---|---|
| Credit Card | 7-14 business days |
| Debit Card | 10-14 business days |
| PayPal | 5-10 business days |
| Airline Credit | Immediately issued |
8Airline-Initiated Changes
If the airline cancels or significantly changes your flight, you may be entitled to a full refund regardless of your fare type. Contact us immediately if you receive notification of schedule changes.
9Special Circumstances
In cases of medical emergencies, bereavement, or natural disasters, airlines may offer special waivers or more flexible options. Documentation may be required. Contact us for assistance.
10No-Show Policy
If you fail to show up for your flight without canceling in advance, your ticket will be forfeited with no refund. Any remaining segments of your itinerary may also be canceled by the airline.
11Travel Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may require you to cancel or change your travel plans. Travel insurance may cover cancellation fees, medical emergencies, and other travel-related expenses.
Contact Us for Cancellations
Our support team is available 24/7 to assist with cancellations and changes.
Travelling Fares
Company Disclosure
Travelling Fares is a company registered in the United States. All flight booking services, customer support, and business operations are conducted by Travelling Fares, which serves as the legal entity responsible for all contractual obligations, regulatory compliance, and financial transactions.